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IT IMPLEMENTATION SERVICES

IT programs are increasingly playing a dominant role in driving customer experience & organization growth 

IT transformation programs are often complex and demand proper planning and execution to reach the end goal. Most organizations rely on the expertise of their IT departments to drive such programs, often overlooking the expectations from business who are close to the end customers. While IT teams have sound knowledge of the organization architecture, applications and technical dependencies but have limited view of the business demands. Lack of alignment between IT and business can result in limited gains from transformation programs.

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In order to ensure realization of organization goals, business processes & requirements should guide the transformation work streams. It is important to define a robust business process architecture and mapping key business requirements which can then be translated into detailed solution designs and low-level IT functional specs.  

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MLC can help your organization during the transformation journey at each step to ensure the end goals are met as per the program plan. We have strong experience in liasoning between business and IT and guiding large IT implementation programs. Our offerings are mentioned below.

process analysis & definition

Assessment of existing process landscape, identification of gaps, definition of business improvements, target process designs

architecture DESIGN& review

IT architecture view & design, alignment to target architecture, data model & interface specification, design best practices 

business requirement definition

Analysis of target processes, creation of BRDs, guide implementation during design & development, support testing & conduct UATs, ensure business sign-off

program & change management

Program planning & roadmap, stakeholder alignment, risk management, change readiness assessment,  communication plans, ensure business implementation

implementation support services

Creation of work instructions, user training, train the trainer, go-live support, user feedback, aftercare support, continual improvement

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